Nobody is forced to use it, they use it because it aligns with managers' incentives. Which are not related to ensuring technical work is completed effectively. Or having good visibility. Everything being obscure and hard to use allows you to paint the picture with your own words rather than the picture being painted right there on the computer screen plain as day.
If you consider choosing to leave a job of a tool a choice that people can easily make, then sure. Otherwise, yeah a good portion of employees don't have any say in the software their managers choose, and either use it or get let go
